Store Policies
Return & Refund Policy
Effective October 21, 2026
Digital download purchases are final and are not eligible for change-of-mind returns or refunds after delivery. Please review the product description, included file formats and license scope before purchasing.
If a file is missing, cannot be downloaded or opened, or is materially defective, contact admin@esthersedge.com with your order number, purchase email address and a description of the problem. We will work with you to restore access, supply the missing or corrected file, or provide a replacement. If we cannot resolve the problem within a reasonable time, we will refund the amount paid for the affected product.
If you believe you were charged twice for the same order, contact admin@esthersedge.com so we can investigate and refund any verified duplicate charge. Approved refunds are returned to the original payment method; processing time depends on your payment provider.
Nothing in this policy limits any refund, cancellation right or other remedy required by applicable law. Consulting, advisory, live training, custom work and other services follow the cancellation and refund terms in their separate written agreements or registration terms; this digital-download policy does not replace those terms.
Terms & License
Effective October 21, 2026
These terms apply to digital resources purchased or downloaded from Esther’s Edge Group LLC, doing business as Esther’s Edge, through esthersedge.com. Consulting, custom work and training services are governed by their separate written agreements where provided.
Digital delivery and included files
Products are delivered electronically. Review the product description, included files, file formats and selected license before purchasing. Paid products include the files identified in their listing, which may include a visual PDF, a separate guide and an editable workbook or other companion. Free resources are supplied as visual PDFs. ZIP packages must be downloaded and extracted before opening the included files. PDFs require a PDF reader; editable Excel and Word files require compatible spreadsheet or word-processing software. No physical product is shipped. You are responsible for having compatible software to open and use the listed formats. For a missing, expired or unsuccessful download, email admin@esthersedge.com with your order number and purchase email address. Do not send payment-card details.
License scope
Resources are licensed, not sold with a transfer of copyright. The selected license controls who may use the resource:
• Individual Professional: one named purchaser.
• Internal Team: up to 10 named users within one organization.
• Organization: internal use across one legal entity within the location scope recorded on the order.
• Enterprise and Consultant: only the scope agreed in a separate written quote or agreement. An individual, team or organization license does not authorize external client use.
You may complete and use the supplied editable tools within your licensed scope. Do not resell, publicly post, redistribute outside the licensed scope, share download links to bypass a license, or remove ownership notices. Purchase does not include custom adaptation by Esther’s Edge, implementation services, training or consulting unless expressly stated. Contact admin@esthersedge.com before expanding your use beyond the purchased license.
Educational purpose
Esther’s Edge provides educational, training, and operational resources to help professionals understand compliance concepts, organize their work, and support their own compliance processes.
Esther’s Edge is not a law firm, and its founder is not an attorney. Our resources, training, and consulting or advisory services do not constitute legal advice and do not create an attorney-client relationship.
Our materials do not determine your organization’s legal obligations or guarantee compliance, accreditation, audit results, or regulatory acceptance. You remain responsible for verifying current requirements and obtaining advice from qualified legal counsel when needed.
Prices and payment
Prices are in US dollars per product license, rather than per user, unless the listing expressly states otherwise. Any applicable taxes and the total due are shown before you complete your purchase. Payment is processed through the payment services offered at checkout. A one-time product purchase does not include a promise of lifetime updates, a subscription or additional services unless expressly stated in the listing. Refunds are handled under the Return and Refund Policy shown with your order and any applicable legal rights.
Customer information and support
Provide accurate order and contact information. Do not submit patient information, protected health information, account passwords or confidential client records through ordinary website forms, checkout fields or support email. Any engagement requiring sensitive information must use a separately agreed process.
Questions about orders, delivery or license scope: admin@esthersedge.com. Policy changes will be dated; changes do not retroactively reduce the license scope or refund rights recorded with an existing purchase.
Privacy Policy
Effective October 21, 2026
This policy describes how Esther’s Edge Group LLC, doing business as Esther’s Edge, handles information in connection with esthersedge.com, digital-resource purchases and related inquiries. Separate service agreements may address information provided during consulting engagements.
Information received
We receive information you provide when you place an order, create a customer account, contact us or subscribe to communications. Depending on the interaction, this may include your name, email address, organization, billing details, order and license information, and the contents of your inquiry. Our website and its service providers may also collect technical information such as IP address, browser and device information, pages visited, and cookies or similar identifiers.
How information is used
We use information to process and deliver orders, administer accounts and licenses, answer requests, maintain transaction records, protect the website and investigate misuse, and meet applicable recordkeeping obligations. If you subscribe to marketing communications, we may use your contact information to send those communications. You may unsubscribe using the instructions in a marketing email; essential order and account communications may still be sent.
Service providers and disclosures
We do not sell customer personal information or share it for targeted advertising. We use providers to operate the website, process payments, deliver communications and maintain business records, including Squarespace and the payment services available at checkout. Payment credentials are handled through payment-service systems. Please do not send your full card number or security code to our support inbox. Providers handle information under their own terms and privacy notices as applicable. We may also disclose information when required by law or reasonably necessary to protect rights, investigate fraud or address security issues. Website links to other organizations are subject to those organizations’ privacy practices.
Cookies and website activity
Squarespace uses cookies and similar technology for website functionality and may collect activity and analytics information. Your browser can control some cookies, although blocking them may affect website or checkout functions. Any cookie choices displayed on our website provide additional controls where available.
Retention and requests
We retain information for the purposes described above, including applicable accounting, tax, contractual, dispute-resolution and security needs. You may contact admin@esthersedge.com to request access, correction or deletion of your personal information, or to ask questions about its use. We may need to verify your identity, and some information must be retained where legal obligations or other permitted reasons apply. Available rights depend on applicable law.
Sensitive information and security
Our public website and ordinary support channels are intended for business-resource purchases and general inquiries. Do not submit patient information, protected health information, confidential client records, passwords or other sensitive records through these channels. We use administrative and technical safeguards appropriate to our operations, but no online system can guarantee absolute security.
We may update this policy as website features or practices change and will identify the effective date of the revised policy. Privacy questions: admin@esthersedge.com.